Privacy Policy

19rich Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy describes the types of information an online casino may collect, the reasons for collecting it, and the circumstances in which it may be used or shared. It applies to information collected through the website, account services, customer support interactions and related digital services.

By using the website or opening an account, players should read this policy together with the applicable website terms and any notices shown during registration, payment or verification. Some services may provide additional information about how particular data is used. Where a separate notice applies, it should be considered alongside this policy.

Privacy practices may need to change as services, technology or legal requirements develop. If this policy is updated, the revised version will be made available on the website. Players should check this page from time to time for the current explanation of how information may be handled.

Personal information may be used for the ordinary operation and administration of an online casino account. The purposes may include providing access to services, processing transactions, responding to enquiries, maintaining account records and communicating important service information.

• To create, maintain and secure a player account.
• To confirm identity, age and eligibility before or during the use of services.
• To carry out anti-fraud, anti-money laundering, security and risk checks.
• To process deposits, withdrawals, payments, refunds, disputes and related account activity.
• To provide customer support and investigate complaints or technical problems.
• To personalise parts of the website, remember preferences and improve the user experience.
• To send service messages, including account, security, transaction and policy updates.
• To meet legal, regulatory, court, tax, accounting and other official obligations that apply to the service.
• To detect, prevent and investigate misuse, cheating, unauthorised access and other harmful or unlawful activity.

Information may be shared where this is reasonably necessary for these purposes. For example, it may be provided to payment providers, identity and verification services, technology providers, security specialists, customer support platforms, professional advisers or other service providers that assist with operating the website. These providers should only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid request from an authorised body, to protect the rights and safety of players or others, or to investigate suspected fraud, security incidents or misuse. Personal information is not intended to be sold as a standalone product. Marketing information may be shared with service providers only where needed to deliver authorised communications.

Some service providers may process information in a different country from the player. Where information is handled across borders, reasonable steps may be taken to protect it and to use it only for the relevant business, support, security or compliance purpose.

Depending on the circumstances and applicable privacy requirements, a player may have rights relating to personal information held about them. These rights may be subject to identity checks, reasonable conditions, technical limits or legal requirements. A request can be made for the following:

• Access to personal information held about the player, together with general information about how it is used.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of personal information where it is no longer needed or where deletion is otherwise available, subject to records that must be kept by law or other valid reasons.
• Withdrawal of consent to marketing communications at any time. Players may also use an unsubscribe option included in a marketing message where one is available.
• Information about the handling of a request, including an explanation where a request cannot be completed in full.

To exercise these rights or ask a privacy question, contact support@19richcasino.wtf. The request should explain what information or action is being requested and include enough detail to help identify the relevant account. For security, reasonable steps may be taken to confirm the identity of the person making the request before information is provided or account details are changed.

A request to stop marketing does not necessarily stop important service communications. Messages about account security, transactions, verification, changes to services or other essential administration may still be sent where needed. Deleting an account or withdrawing marketing consent also does not remove records that must be retained for legal, security, dispute or compliance reasons.

Privacy concerns will be considered and handled as soon as reasonably practicable. Players should contact support@19richcasino.wtf if they believe their information is inaccurate, have questions about a privacy request, or suspect that personal information or account access has been used without permission.